PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern darkestdesires.com.au’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to darkestdesires.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

AMENDMENT OF TERMS

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website, then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and darkestdesires.com.au’s rights and obligations to each other.

LIMITATION OF LIABILITY

It is an essential pre-condition to you using our website that you agree and accept that darkestdesires.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third-party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Adult Products and Accessories Returns Policy

 We offer a 3 Month warranty period on all adult products that are new and unused.

If your product is faulty?

First please ensure the following have been carried out

For Rechargeable Products:

  • Charging light (if product has one) should be illuminating to show the product is connected to the charger
  • Ensure the product is fully charged and has been charged for the recommended time
  • Hold the power button for 3-5 seconds to turn on

For Battery Powered Products:

  • Are you using the correct batteries (Check battery size prior to installing)? 
  • Ensure batteries have been inserted correctly
  • Try using only new batteries of good quality
  • Hold the power button for 3-5 seconds to turn on 

Darkest Desires hold the health and wellbeing of our customers to the highest standard we 100 % guarantee all products and lingerie purchased are new and shipped directly from our warehouse to you.

We handle all our products with your health and wellbeing in mind an in accordance with OH&S Standards of AUS.

Please choose carefully before purchasing as we are unable to accept returns on any adult product for change of mind or dissatisfaction.

If your product is faulty, please contact our friendly customer service team via email Sales.darkestdesires@outlook.com. Visit our Contact Us page for details.

All returns must meet the following conditions:

  • All labels are to be still attached to the product.
  • Products are to be returned in the original packaging (where applicable).
  • The product must not be damaged or soiled. 
  • The product must not be altered in any way.

You can post your return to: 

Customer Care Team 
PO Box 7712 
SOUTH PENRITH NSW 2750

Please ensure the following information is included with your return:

  • Your full name
  • Your order/invoice number
  • Reason for returning the product 

Standard postage fees apply to all returns. 

All exchanges are made at the discretion of darkestdesires.com.au

LINKS TO OTHER WEBSITES

darkestdesires.com.au may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between gjkindigenous.com.au and the owners of those websites. gjkindigenous.com.au takes no responsibility for any of the content found on the linked websites.

darkestdesires.com.au’s website may contain information or advertisements provided by third parties for which darkestdesires.com.au accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

COMPETITION AND CONSUMER ACT

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), darestdesires.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

DELIVERY OF GOODS

Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of darkestdesires.com.au.

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

RETURNS AND REFUNDS

Lingerie, Costumes & Apparel Returns Policy

We offer a 14-day replacement period for faults on all lingerie, costumes, body jewellery, beachwear, stockings or other apparel. We do not refund or exchange for

  • Change of mind
  • Incorrect sizes
  • Unwanted Gift

If your product is faulty, please contact our friendly customer service team via email Sales.darkestdesires@outlook.com. Visit our Contact Us page for details.

We are not able to cover damage to garments that are a result of improper care or laundering.

All returns must meet the following conditions:

  • All labels are to be still attached to the product.
  • Products are to be returned in the original packaging.
  • The product must not be damaged or soiled. 
  • The product must not be altered in any way.

You can post your return to: 

Customer Care Team 
PO Box 7712 
SOUTH PENRITH NSW 2750

Please ensure the following information is included with your return:

  • Your full name
  • Your order/invoice number
  • Reason for returning the product 

Standard postage fees apply to all returns. 

All exchanges are made at the discretion of Darkestdesires.com.a

DISCLAIMER

To the fullest extent permitted by law, darkestdesires.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Darkestdesires.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of darkesdesires.com.au to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

EXCLUSION OF COMPETITORS

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of darkestdesires.com.au. darkestdesires.com.au expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term, then darkestdesires.com.au will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. darkestdesires.com.au reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.